• New applicants are not considered patients until they have been seen by a provider for the new patient physical appointment.

• Any patient that has had a three year absence and has not had an appointment by a provider in our office will not be considered a patient. Former patients that would like to be reestablished as patients will need to go through our New Patient process and be reaccepted.

• While Pease Integrative Medicine Office verifies your insurance, patients are responsible for understanding the terms of their medical insurance contracts and if a service that we provide is a covered contract benefit. Patients are responsible for payment if a service is rendered and the medical insurance denies payment.

• We keep same day appointments available for our patient’s acute care needs. 

• Pease Integrative Medicine Office does not allow patients to incur/maintain balances on an account. All patients must have an account guarantor and a secure method of payment on file that guarantees payment for services rendered. Any time a payment method does not satisfy a charge and a statement has to be generated there will be a $5 statement fee assessed. The Practice Financial Policy and Practice Family Account Policy are available online.

• Co-pays and any outstanding balance MUST be paid at the time services are rendered. Pease Integrative Medicine Office reserves the right to reschedule your appointment if you do not have payment or do not have a method of secure payment on file for co-pays, co-ins, deductible amounts, or balances on the day of your appointment. We may not process medical or administrative requests for services if there is an outstanding balance on your family account. The Practice Family Account Policy is available online.

• We will accept refill requests via telephone, fax, or online but it may take up to 72 hours for processing. It may also be required for you to have an office visit with your provider in order to process a refill request.

• All refill requests for controlled substances must be made with your primary prescribing physician at the time of your regularly scheduled appointment. No other requests for refills of controlled substance medications will be processed. The Practice Controlled Medication Policy is available online.

• WE CANNOT SEE YOU IF YOU HAVE MEDICAID INSURANCE. Medicaid requires that you see one of their participating providers for services. We do not participate with Medicaid and cannot accept any patients that have Medicaid insurance either as primary or as secondary insurance.

• Pease Integrative Medicine Office  WILL NOT MANAGE CHRONIC PAIN MEDICATIONS. The providers will assess your condition and work toward resolving it with you. However, we normally refer to a pain specialist for management of chronic pain conditions and prescribing chronic pain medications.

• Chiropractic care services are not generally a treatment option we employ. Even if your insurance covers Chiropractic services we will generally not elect to refer you for treatment by a Chiropractor.

• We seldom refill medications for more than six (6) months at a time, therefore regular checkup appointments will be necessary for all maintenance medications. We do not call in prescriptions for new medications over the phone and will not make any changes to medications without an appointment.

• Pease Integrative Medicine Office HAS A NO SHOW POLICY. Any time you fail to give us a 24-hour notice of a cancellation, the missed appointment will be considered a No-Show Appointment. More than three (3) No-Show appointments in a one-year period may result in termination of our relationship. Reminder notifications of your appointments are considered a courtesy. It is ultimately the patient’s responsibility to maintain all appointments. Pease Integrative Medicine Office does not have a cancellation line when the phone lines are closed. The Practice No-Show Policy is available online. A MISSED NEW PATIENT APPOINTMENT WILL NOT BE RESCHEDULED.

No-Show fees are as follows:
$75.00 for a missed general appointment
$100.00 for a missed Physical / Health Maintenance Exam (HME)